Shipping & Delivery Policy

1. What We Ship

• Digital Signature Certificates are issued electronically by the Certifying Authority after your application and verification are complete. The certificate itself is not shipped.
• USB tokens are physical devices used to store your certificate. They are shipped to the delivery address you provide at checkout.
• Support plans are services delivered online or over a call. Nothing is shipped.

2. Delivery Locations

We ship USB tokens to addresses within India through our courier partners. At checkout, we check whether your pincode can be served. If no courier delivers to your pincode, you will be asked to use a different address. We do not ship outside India.

3. Delivery Charges

• At checkout, you choose a courier from the options available for your pincode. The delivery charge for that courier is shown before you pay and is added to your order total.
• GST applies to the delivery charge, as shown in your order summary.
• If an order is sent in more than one parcel, you are charged delivery only once.

4. Dispatch and Delivery Time

• USB tokens are usually dispatched within 1–2 business days of a successful payment.
• The estimated delivery date for your chosen courier is shown at checkout. Delivery usually takes 2–7 business days after dispatch, depending on your location.
• Larger orders may be sent in more than one parcel from different warehouses. Each parcel has its own tracking.
• Delivery may take longer during public holidays, extreme weather, strikes or other events outside our control.

5. Order Tracking

Once your USB token is shipped, the courier name and tracking number (AWB) appear on your order page under My Orders, with a link to track the parcel. You will also see the order move from packed to shipped and delivered.

6. Receiving Your Order

• Please make sure someone is available at the delivery address to receive the parcel.
• Check that the parcel is sealed and undamaged before accepting it.
• If the parcel is damaged or the item is not what you ordered, contact us within 24 hours of delivery with your order ID and photos. See our Refund & Cancellation Policy for how this is resolved.

7. Failed Delivery

If the courier cannot deliver your parcel, for example because the address is incomplete or nobody is available, the parcel may be returned to us. We will contact you to confirm the address and arrange redelivery. Please make sure your address and mobile number are correct when you place the order.

8. Delays

If your parcel has not arrived by the estimated delivery date, contact us at [email protected] or +91 9429 6919 08 with your order ID. We typically respond within 24–48 hours on business days.

9. Contact Information

FinPulz Private Limited
Registered Office:
No. 467/468, Shri Krishna Temple Road
1st Stage, Indiranagar
Bengaluru, Karnataka - 560038
India
Email: [email protected]
Mobile: +91 9429 6919 08