Refund & Cancellation Policy
This policy explains when you can cancel an order placed on FinPulz Store for Digital Signature Certificates (DSC), USB tokens, and support plans, and how refunds are processed.
Please check your certificate provider, class, applicant type, validity, and add-ons before you pay.
Last updated: 31 October 2026
1. Cancelling Your Order
You can cancel an order yourself using the Cancel Order option on your order page, as long as:
- Your application has not been submitted to the Certifying Authority, and
- Your USB token has not been prepared for dispatch or shipped.
If your order has not been paid, it is simply cancelled.
2. Refund After Cancellation
If you cancel a paid order under section 1, your order moves to Refund Initiated and we refund the amount you paid to your original payment method. Any FinPulz Coins used on the order are returned to your rewards balance.
3. When an Order Cannot Be Cancelled
You can no longer cancel an order yourself once:
- Your application has been submitted to the Certifying Authority
- Your certificate has been issued
- Your USB token has been prepared for dispatch or shipped
At this stage the application has already been processed, so a refund is not guaranteed. Please contact support and we will review your request.
4. Application Not Approved
The Certifying Authority decides whether to issue a certificate. If your documents or KYC are not accepted, we will ask you to correct them or complete KYC again where possible. If your application still cannot proceed, contact support and we will review your order, including any refund.
5. Damaged or Incorrect USB Token
If your USB token arrives damaged or is not the item you ordered, contact support within 24 hours of delivery with your order ID and photos of the item. We will review it and arrange a replacement or refund where appropriate.
6. Failed or Duplicate Payments
If money was deducted but your order was not confirmed, or you were charged twice, contact support with your order ID and payment reference. We will work with the payment gateway to resolve it, and any amount confirmed as wrongly charged will be refunded.
7. Refund Processing Time
Approved refunds are credited to your original payment method, usually within 5-10 business days. The exact time depends on your bank and the payment gateway.
8. Contact Information
For refund or cancellation requests, please contact:
FinPulz Private Limited
Registered Office:
No. 467/468, Shri Krishna Temple Road
1st Stage, Indiranagar
Bengaluru, Karnataka - 560038
India
Mobile: +91 9429 6919 08